Keyholder - Retail Leader, Customer Experience

Rothy's; Central Valley (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid time off

401k matching

Health plans for you and your family

Mental health benefits

Wellness reimbursement

Employee discount

Job summary

Rothy’s is seeking a Keyholder to lead a service-first culture on the sales floor, model brand standards, and support smooth store operations at Woodbury Commons in Central Valley, NY.

You will coach teammates, drive personal and team sales, nurture client relationships, and assist with onboarding and events while fostering an inclusive environment where colleagues grow and customers feel seen.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• Ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.

Responsibilities

• Lead and model the Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to uphold brand standards.
• Drive personal and team sales results by delivering the Rothy’s Experience to all customers and supporting teammates through coaching and team selling.
• Create lasting relationships with customers by engaging in strong clienteling practices.
• Assist with the execution of in-store events and activations that engage the local community, support brand awareness, and drive sales.
• Support onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor.

Skills

Customer service

Retail experience

Leadership

Clienteling

Job description

Rothy’s is seeking a Keyholder to lead a service-first culture on the sales floor, model brand standards, and support smooth store operations at Woodbury Commons in Central Valley, NY.

You will coach teammates, drive personal and team sales, nurture client relationships, and assist with onboarding and events while fostering an inclusive environment where colleagues grow and customers feel seen.