Store Keyholder & Experience Leader

Rothy's, Inc.; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Generous paid time off

401k matching

Comprehensive health plans for you and

Supplemental mental health benefits

Monthly wellness reimbursement

Employee Discount Program!

Job summary

Rothy’s, Inc. in New York City, NY is seeking a Keyholder to lead on the sales floor and support store operations. The role emphasizes a service-first culture, coaching peers, and upholding brand standards while acting as Manager on Duty when needed.

You will drive customer experiences, build relationships through clienteling, and participate in in-store events that boost brand awareness and sales. This position requires leadership and a passion for exceptional service.

Qualifications

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility.
• A proven ability to connect with customers and deliver exceptional service.
• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership.

Responsibilities

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
• Create lasting relationships with our customers by engaging in strong clienteling practices
• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor
• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

Skills

Customer service

Leadership

Retail

Job description

Rothy’s, Inc. in New York City, NY is seeking a Keyholder to lead on the sales floor and support store operations. The role emphasizes a service-first culture, coaching peers, and upholding brand standards while acting as Manager on Duty when needed.

You will drive customer experiences, build relationships through clienteling, and participate in in-store events that boost brand awareness and sales. This position requires leadership and a passion for exceptional service.