Store Team Leader: Customer Experience & Growth

3M HEALTHCARE; Edgewood (WA); On-site; USD 2,359,828 - 3,237,360; Full time

Benefits offered by this job

Competitive wages & paid time off

401(k) with employer contributions

Medical, dental & vision insurance

Wellbeing programs

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a capable Retail Sales Specialist to lead store team members in delivering outstanding customer service to retail and professional customers. You will supervise showroom service levels, staff the sales counter during peak hours, and coach team members to meet training goals.

You’ll also assist in recruiting, processing orders, managing returns, and ensuring accurate invoicing and compliance with company policies.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification, RSS Certification.
• Desired: Certified Parts Professional Certification, ASE Certification, fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure programs like Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot are executed.
• Work with the store manager to ensure the retail sales counter is staffed during peak hours (lunch, late-afternoon, evenings, weekends).
• Assist in setting team member goals, provide feedback and coaching/mentoring to maintain training status.
• Assist in the hiring process: recruiting tasks, interviews, candidate evaluation, and collaboration with management to select qualified staff.
• Ensure the telephone is answered per policy.
• Process buy-online/ship-to-store, transfers, and add orders; notify customers of shipments.
• Handle special orders and outside purchases efficiently via the PO ledger.
• Process customer returns and exchanges and issue refunds correctly.
• Communicate Zipline messages and ensure merchandising tasks are delegated and completed.
• Ensure policies are followed, schedules adhered, and clocking procedures correct.
• Perform store opening/closing duties and day-end procedures, deposits, and security checks.
• Maintain building, signage, lighting, equipment, and delivery vehicles.
• Perform other duties as assigned.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Tools

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a capable Retail Sales Specialist to lead store team members in delivering outstanding customer service to retail and professional customers. You will supervise showroom service levels, staff the sales counter during peak hours, and coach team members to meet training goals.

You’ll also assist in recruiting, processing orders, managing returns, and ensuring accurate invoicing and compliance with company policies.