Store Team Lead - Customer Experience & Growth

3M HEALTHCARE; Georgetown (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental & Vision Insurance

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts seeks a capable Sales Specialist/Assistant Manager to lead customer service efforts in our retail showroom. You will work with the store manager to schedule staff, coach team members, and participate in hiring. Multilingual ability, especially Spanish, is a plus.

Responsibilities include overseeing service programs, ensuring policy compliance, and maintaining smooth operations during peak hours while delivering excellent customer experiences.

Qualifications

• Sales Specialist Training.
• Assistant Manager Certification.
• RSS Certification.
• Certified Parts Professional Certification (Desired).
• ASE Certification (Desired).
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Lead the store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure execution of customer service programs.
• Work with the store manager to staff the retail sales counter during peak hours.
• Assist the store manager in setting team goals, coaching, and training.
• Assist in the hiring process by recruiting, interviewing, and selecting candidates.
• Ensure calls and store communications follow company policy.

Skills

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional

ASE Certification

Spanish Fluency

Job description

O’Reilly Auto Parts seeks a capable Sales Specialist/Assistant Manager to lead customer service efforts in our retail showroom. You will work with the store manager to schedule staff, coach team members, and participate in hiring. Multilingual ability, especially Spanish, is a plus.

Responsibilities include overseeing service programs, ensuring policy compliance, and maintaining smooth operations during peak hours while delivering excellent customer experiences.