Retail Service Lead: Customer Experience & Ops

O'Reilly Auto Parts; Lewisburg (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401(k) with employer contributions

Medical, dental, vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, service, store appearance, and operations. The role may assume shift management when managers are absent. Bilingual candidates are encouraged to apply.

Responsibilities include leading a team, maintaining service standards for retail and professional customers, and ensuring accurate invoicing, scheduling, and security procedures. Growth opportunities exist within a strong internal promotion culture.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Bilingual in Spanish is a plus.
• Retail sales experience is desirable.
• Knowledge of automotive systems is beneficial.
• ASE Certification is advantageous.

Responsibilities

• Lead store team in delivering exceptional customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure execution of service programs.
• Ensure phones are answered per company policy.
• Process buy online/ship to store, transfers, and DC orders promptly and communicate shipments.
• Handle special orders and outside purchases efficiently and accurately invoicing merchandise before leaving the store.
• Ensure daily money handling, deposits, and security procedures are followed.
• Perform opening/closing duties and maintain schedule adherence.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Spanish fluency

Retail sales experience

Automotive systems knowledge

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager in sales, service, store appearance, and operations. The role may assume shift management when managers are absent. Bilingual candidates are encouraged to apply.

Responsibilities include leading a team, maintaining service standards for retail and professional customers, and ensuring accurate invoicing, scheduling, and security procedures. Growth opportunities exist within a strong internal promotion culture.