Store Service Lead - Customer Experience & Ops

O'Reilly Auto Parts; South Congaree (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Paid time off

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and requires strong communication skills.

Bilingual candidates are encouraged to apply and will find opportunities for growth within a successful national retailer. Responsibilities include leading the team to deliver outstanding service, supervising showroom

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Bilingual abilities encouraged to apply.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team execution of service programs.
• Perform shift management duties in the absence of Store Manager/Asst Manager.
• Ensure timely processing of buy online/ship to store, transfers, and related orders.

Skills

Strong communication skills

RSS Certification

Fluency in multiple languages

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and requires strong communication skills.

Bilingual candidates are encouraged to apply and will find opportunities for growth within a successful national retailer. Responsibilities include leading the team to deliver outstanding service, supervising showroom