Store Team Lead: Customer Service & Operations

3M HEALTHCARE; Lubbock (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k match

Medical insurance

Dental insurance

Vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of management. Bilingual candidates are encouraged to apply.

Responsibilities include leading customer service, supervising showroom service levels, handling orders and returns efficiently, and ensuring proper invoicing and security procedures.

Qualifications

• Required: Strong communication skills.
• Ability to obtain RSS Certification.
• Desired: Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom including programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases per procedure using external purchase order ledger.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of management. Bilingual candidates are encouraged to apply.

Responsibilities include leading customer service, supervising showroom service levels, handling orders and returns efficiently, and ensuring proper invoicing and security procedures.