Store Team Leader & Customer Experience Coach

O'Reilly Auto Parts; Roanoke (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking an Assistant Manager to lead store team members in delivering top‑tier customer service to both retail and professional customers. You will assist the store manager with hiring, training, and coaching, while ensuring store operations and policies are followed.

The role emphasizes staffing during peak hours, supervising service standards, and coordinating with management on goal setting and performance feedback.

Qualifications

• Required: Sales Specialist Training, Assistant Manager Certification and RSS Certification.
• Desired: Certified Parts Professional Certification; ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead the store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and coordinate with the store manager to staff peak hours.
• Assist in setting team goals, provide feedback, coach team members, and ensure training is up to date.
• Participate in hiring by screening candidates, scheduling interviews, and collaborating with management.
• Ensure all orders, returns, and transfers are processed accurately and timely.
• Ensure compliance with company policies, schedule adherence, and security procedures.

Skills

Sales training

Spanish language

Education

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking an Assistant Manager to lead store team members in delivering top‑tier customer service to both retail and professional customers. You will assist the store manager with hiring, training, and coaching, while ensuring store operations and policies are followed.

The role emphasizes staffing during peak hours, supervising service standards, and coordinating with management on goal setting and performance feedback.