Store Team Lead – Service & Sales Champion

Total Wine & More; Tucson (AZ); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Disability & life insurance

Parental leave

Pet insurance

Tuition assistance

Job summary

Total Wine & More in Tucson, AZ seeks an experienced Supervisor to support store operations, lead service and sales culture, and help maintain compliance with alcohol regulations. You will train and develop team members, resolve customer issues, and contribute to KPI achievement in a fast-paced retail environment.

We value strong interpersonal skills, a team player mindset, and flexibility to work evenings/weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven supervisory experience in retail.
• Strong interpersonal skills and team player mindset.
• Experience resolving customer issues and coaching peers.

Responsibilities

• Support service team, merchandising and front-end operations; drive sales and KPIs.
• Deliver outstanding customer service by leading by example and resolving issues.
• Supervise team members and support training and development.
• Ensure adherence to laws and regulations related to sale of alcohol; maintain safety.

Skills

Interpersonal skills

Team player mindset

Customer issue resolution

Coaching peers

POS familiarity

Flexible scheduling

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Total Wine & More in Tucson, AZ seeks an experienced Supervisor to support store operations, lead service and sales culture, and help maintain compliance with alcohol regulations. You will train and develop team members, resolve customer issues, and contribute to KPI achievement in a fast-paced retail environment.

We value strong interpersonal skills, a team player mindset, and flexibility to work evenings/weekends.