Store Team Lead: Ops, Training & Service

Rack Room Shoes; Indianapolis (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Benefits information

Pay rate details

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and provide leadership to staff under the Store Manager. The role emphasizes safety, service, and achieving sales and operational goals.

The Team Lead may be full- or part-time and will guide staff, manage customer issues, and uphold company standards for merchandising, training, and loss prevention in a fast-paced retail environment.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure Sales, Discounts and Refunds Loyalty Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to: Shipping and Receiving Price Management (Price Changes, Markdowns etc.) Singles Damaged Merchandise Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement Sales floor maintenance and housekeeping Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to: Scheduling Payroll budget compliance Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to: Utilization of all available training tools Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Effective verbal and written comms

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and provide leadership to staff under the Store Manager. The role emphasizes safety, service, and achieving sales and operational goals.

The Team Lead may be full- or part-time and will guide staff, manage customer issues, and uphold company standards for merchandising, training, and loss prevention in a fast-paced retail environment.