Store Team Lead - Ops & Service

Rack Room Shoes/Off Broadway Shoe Warehouse; Florida; On-site; USD 21,000 - 28,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, provide leadership and training to staff, and ensure strict adherence to company policies. The role includes guiding customer interactions, managing POS and inventory controls, and upholding service standards.

The Team Lead may be full- or part-time and will step in for Store Manager when needed, ensuring a smooth, secure shopping experience and operational excellence across the store workforce.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience. Maintain and reinforce current service level standards. Provide service training and leadership to staff members. Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure; Sales, Discounts and Refunds; Loyalty; Open/Closing procedures.
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to Shipping and Receiving, Price Management, Singles, Damaged Merchandise, Conducting a Physical Inventory.
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement, Sales floor maintenance and housekeeping, Promotional event directions, materials and signage.
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to Scheduling, Payroll budget compliance, Time & Attendance.
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to Utilization of training tools and consistent reinforcement of customer service standards.
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, provide leadership and training to staff, and ensure strict adherence to company policies. The role includes guiding customer interactions, managing POS and inventory controls, and upholding service standards.

The Team Lead may be full- or part-time and will step in for Store Manager when needed, ensuring a smooth, secure shopping experience and operational excellence across the store workforce.