Store Team Lead — Service & Operations

Rack Room Shoes, Inc.; Tempe (AZ); On-site; USD 24,000 - 32,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations and provide leadership to staff under the direction of the Store Manager. The role emphasizes achieving sales, service, and operational objectives while maintaining compliance with company policies.

The Team Lead may be full or part-time and will assume full responsibility in the absence of the Store Manager. Strong communication and organizational skills are essential to maintain an exceptional customer experience.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure adherence to policies.
• Provide leadership and training to store staff.
• Ensure excellent customer service and resolve issues promptly to customer satisfaction.
• Oversee inventory controls, pricing changes, and merchandising standards.
• Support payroll, scheduling and attendance as required by store policy.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations and provide leadership to staff under the direction of the Store Manager. The role emphasizes achieving sales, service, and operational objectives while maintaining compliance with company policies.

The Team Lead may be full or part-time and will assume full responsibility in the absence of the Store Manager. Strong communication and organizational skills are essential to maintain an exceptional customer experience.