Store Team Lead: Elevate Customer Experience & Ops

Rack Room Shoes, Inc.; Wilmington (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations and provide leadership to staff under direction from the Store Manager. The role may be full- or part-time and emphasizes meeting sales, service, and operational objectives while ensuring 100% policy compliance.

The Team Lead will guide staff, handle customer issues, and support POS, inventory, merchandising, payroll, and training activities to maintain a high-quality customer experience.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills are required.
• An approved background check is required.

Responsibilities

• Oversee day-to-day store operations with guidance from Store Manager.
• Provide leadership and training to staff and maintain service standards.
• Ensure compliance with company policies and procedures.

Skills

Verbal communication

Written communication

Management

Organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations and provide leadership to staff under direction from the Store Manager. The role may be full- or part-time and emphasizes meeting sales, service, and operational objectives while ensuring 100% policy compliance.

The Team Lead will guide staff, handle customer issues, and support POS, inventory, merchandising, payroll, and training activities to maintain a high-quality customer experience.