Store Team Lead - Service, Sales & Ops

Rack Room Shoes/Off Broadway Shoe Warehouse; Roanoke (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations and guide staff under the Store Manager and Assistant Store Manager. The role includes ensuring policy compliance, delivering training, and maintaining high service levels to achieve sales and operational goals.

The Team Lead may work full- or part-time, stepping in for Store Manager when needed to manage all store activities from opening to closing and to resolve customer issues promptly and professionally.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• Process all POS terminal transactions in accordance with policy and procedure.
• Handle sales, discounts, refunds, and loyalty transactions.
• Open/close procedures.
• Inventory control duties including shipping/receiving, price changes, markdowns, singles, damaged merchandise, and conducting a physical inventory.
• Sales floor merchandising and visual presentation to meet company standards.
• Payroll control responsibilities including scheduling and time attendance.
• Training and development of direct reports following company policies.
• Loss prevention to protect company assets.
• Develop a deep understanding of managing day-to-day store operations.

Skills

Effective verbal and written коммуника

Managerial and organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations and guide staff under the Store Manager and Assistant Store Manager. The role includes ensuring policy compliance, delivering training, and maintaining high service levels to achieve sales and operational goals.

The Team Lead may work full- or part-time, stepping in for Store Manager when needed to manage all store activities from opening to closing and to resolve customer issues promptly and professionally.