Store Team Lead - Customer Experience & Operations

Rack Room Shoes, Inc.; Mooresville (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to assist in supervising day-to-day store operations and to provide leadership and training to staff under Store Manager and Assistant Store Manager direction.

The role involves ensuring compliance with company policies, delivering a superior customer experience, and meeting sales and operational objectives. A Team Lead can be full- or part-time management staff.

Qualifications

• Approved background check
• Effective verbal and written communication
• Managerial and organizational skills

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff members.
• Manage POS transactions, discounts, and refunds, plus loyalty and opening/closing procedures.
• Oversee inventory control, price changes, markdowns, and physical inventory.
• Lead sales floor merchandising and visual presentation to company standards.
• Assist with payroll and time & attendance responsibilities.
• Support loss prevention and adherence to company policies.
• Work toward managing day-to-day store operations.

Skills

Verbal communication

Written communication

Managerial skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to assist in supervising day-to-day store operations and to provide leadership and training to staff under Store Manager and Assistant Store Manager direction.

The role involves ensuring compliance with company policies, delivering a superior customer experience, and meeting sales and operational objectives. A Team Lead can be full- or part-time management staff.