Store Team Lead: Operations & Customer Service

Rack Room Shoes, Inc.; Spartanburg (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, providing guidance to staff under the Store Manager and Assistant Store Manager.

You will lead a team to deliver excellent customer service, ensure compliance with company policies, and help meet sales and operational goals. The role involves training, behavioral coaching, and problem-solving to maintain a positive shopping experience.

Qualifications

• Proven ability to supervise store staff and operations.
• Strong communication and leadership skills.
• Effective organizational and planning abilities.

Responsibilities

• Oversee day-to-day store operations with Store Manager guidance.
• Lead training and development of staff for service excellence.
• Ensure policy compliance and performance against targets.
• Address customer issues with urgency and satisfaction.
• Support POS, inventory, merchandising, payroll, and loss prevention.

Skills

Verbal and written communication

Managerial/organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, providing guidance to staff under the Store Manager and Assistant Store Manager.

You will lead a team to deliver excellent customer service, ensure compliance with company policies, and help meet sales and operational goals. The role involves training, behavioral coaching, and problem-solving to maintain a positive shopping experience.