Store Team Lead: Ops & Customer Experience

Rack Room Shoes; Lake Park (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Lake Park, GA is seeking a capable Team Lead to supervise daily store operations, guide staff, and ensure 100% policy compliance under Store/Assistant Manager direction.

You will lead customer service, training, scheduling, merchandising, loss prevention, and payroll controls, while maintaining performance against sales and service objectives in a fast-paced retail environment.

Qualifications

• Experience leading retail teams or similar environments.
• Strong communication and interpersonal skills.
• Ability to train and develop staff and manage daily operations.

Responsibilities

• Oversee day-to-day store operations to align with company policies.
• Lead customer service and staff training to enhance shopping experience.
• Manage POS, sales, discounts, refunds, loyalty and checkout procedures.
• Supervise inventory controls including shipping, pricing, markdowns and stock checks.
• Direct merchandising and visual presentation to meet company standards.
• Monitor scheduling, payroll, and attendance to control costs.
• Support loss prevention efforts and protect company assets.

Skills

Team leadership

Verbal communication

Written communication

Organizational skills

Job description

Rack Room Shoes in Lake Park, GA is seeking a capable Team Lead to supervise daily store operations, guide staff, and ensure 100% policy compliance under Store/Assistant Manager direction.

You will lead customer service, training, scheduling, merchandising, loss prevention, and payroll controls, while maintaining performance against sales and service objectives in a fast-paced retail environment.