Retail Team Lead: Store Ops & Customer Experience

Rack Room Shoes; Woodstock (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Rack Room Shoes in Woodstock, GA seeks a Team Lead to supervise daily store operations and provide leadership to staff under guidance from the Store Manager. You will ensure customer service, safety, and adherence to company policies, while supporting POS duties, inventory, and merchandising.

The role can be full- or part-time and requires strong communication and managerial skills, with a focus on delivering a top-tier shopping experience.

Qualifications

• Validated background check is required.
• Effective verbal and written communication skills.
• Strong managerial and organizational capabilities.

Responsibilities

• Assist in supervising day-to-day store operations.
• Provide leadership and training to staff under Store Manager guidance.
• Ensure safety, service levels and policy compliance.
• Handle customer issues with urgency and satisfaction.
• Oversee POS transactions, promotions, refunds, and loyalty.
• Support inventory control, pricing, and merchandising.
• Assist payroll scheduling and time attendance.
• Contribute to loss prevention and store performance.

Skills

Background check

Communication skills

Managerial skills

Job description

Rack Room Shoes in Woodstock, GA seeks a Team Lead to supervise daily store operations and provide leadership to staff under guidance from the Store Manager. You will ensure customer service, safety, and adherence to company policies, while supporting POS duties, inventory, and merchandising.

The role can be full- or part-time and requires strong communication and managerial skills, with a focus on delivering a top-tier shopping experience.