Retail Team Lead - Operations, Training & Service

Rack Room Shoes; Athens (GA); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Athens, GA seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will provide leadership, guidance and training to staff under the Store Manager and Assistant Store Manager, and take full responsibility in their absence to maintain service standards.

The role focuses on delivering a superior customer experience, handling POS transactions, inventory, merchandising, payroll, and loss prevention while motivating the team to exceed sales and

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to Shipping and Receiving, Price Management (Price Changes, Markdowns etc.), Singles, Damaged Merchandise, Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement, Sales floor maintenance and housekeeping, Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to Scheduling, Payroll budget compliance, Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to Utilization of all available training tools, Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Athens, GA seeks a Team Lead to supervise daily store operations and ensure 100% policy compliance. You will provide leadership, guidance and training to staff under the Store Manager and Assistant Store Manager, and take full responsibility in their absence to maintain service standards.

The role focuses on delivering a superior customer experience, handling POS transactions, inventory, merchandising, payroll, and loss prevention while motivating the team to exceed sales and