Store Team Lead: Operations & Service Excellence

Rack Room Shoes; Virginia Beach (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and lead staff under direction from the Store Manager. The role focuses on delivering excellent customer service, meeting sales goals, and ensuring policy compliance.

The Team Lead may work full- or part-time and will train employees, supervise performance, and help maintain inventory controls, merchandising standards, and loss prevention.)

Qualifications

• Background check conducted and approved.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.

Responsibilities

• Oversee day-to-day store operations and staff guidance.
• Provide leadership and training to staff as directed by Store Manager/Assistant Store Manager.
• Ensure 100% compliance with company policies.
• Handle customer issues with urgency and satisfaction.
• Maintain POS accuracy and processing of transactions according to policy.

Skills

Leadership

Customer service

Communication

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and lead staff under direction from the Store Manager. The role focuses on delivering excellent customer service, meeting sales goals, and ensuring policy compliance.

The Team Lead may work full- or part-time and will train employees, supervise performance, and help maintain inventory controls, merchandising standards, and loss prevention.)