Store Team Lead: Operations & Customer Service Leader

Rack Room Shoes; Philadelphia (Philadelphia County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes, a leading family footwear retailer, seeks a Team Lead to supervise daily store operations in Philadelphia. You will provide leadership, guidance and training to staff underStore Manager direction, ensuring 100% policy compliance and a strong customer experience.

Role may be full- or part-time and requires managing POS transactions, inventory, merchandising, and payroll-related tasks. You will act in the absence of Store Manager and Assistant Manager, driving sales and service to

Qualifications

• Candidate must pass a background check.
• Strong verbal and written communication skills.
• Demonstrated managerial and organizational abilities.

Responsibilities

• Supervise day-to-day store operations.
• Provide leadership and training to staff.
• Ensure 100% policy compliance.
• Deliver excellent customer service and resolve issues.
• Oversee POS transactions, inventory, and merchandising.
• Support payroll and scheduling processes.
• Lead loss prevention and safety initiatives.
• Maintain operations in the Store Manager/Assistant Manager absence.

Skills

Background check

Communication

Management

Job description

Rack Room Shoes, a leading family footwear retailer, seeks a Team Lead to supervise daily store operations in Philadelphia. You will provide leadership, guidance and training to staff underStore Manager direction, ensuring 100% policy compliance and a strong customer experience.

Role may be full- or part-time and requires managing POS transactions, inventory, merchandising, and payroll-related tasks. You will act in the absence of Store Manager and Assistant Manager, driving sales and service to