Store Team Lead: Customer Experience & Operations

Rack Room Shoes; Collierville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance. The role provides leadership and training to staff and steps in for the Store Manager as needed.

The Team Lead helps meet sales and service goals and plays a key role in day-to-day operations. Responsibilities include supervising POS activities, inventory control, merchandising, scheduling, and training.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise and manage day-to-day store operations
• Provide leadership, guidance and training to store staff
• Handle POS transactions, sales, discounts and returns per policy
• Oversee inventory control and merchandising standards
• Manage payroll scheduling and attendance
• Develop staff through training and development initiatives
• Support loss prevention and asset protection
• Aim to meet or exceed sales, service and operational goals

Skills

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% policy compliance. The role provides leadership and training to staff and steps in for the Store Manager as needed.

The Team Lead helps meet sales and service goals and plays a key role in day-to-day operations. Responsibilities include supervising POS activities, inventory control, merchandising, scheduling, and training.