Store Team Lead: Customer Experience & Operations

Rack Room Shoes, Inc.; Washington (Washington County); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise day-to-day store operations. You will provide leadership, training, and direction to staff under the Store Manager and Assistant Manager, stepping in when they are unavailable.

The role focuses on achieving sales, service, and operational objectives, with potential full- or part-time status as a management employee. Join a team dedicated to an excellent customer experience.

Qualifications

• Background check completed/approved.
• Strong verbal and written communication essential.
• Proven managerial and organizational abilities.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Provide leadership and training to store staff.
• Handle all POS transactions per policy and procedure.
• Manage inventory with adherence to policies (receiving, pricing, markdowns).
• Oversee sales floor merchandising and visual presentation to standards.
• Monitor payroll, scheduling and attendance within budget.
• Develop direct reports and reinforce customer service standards.
• Assist in loss prevention and asset protection.

Skills

Verbal and written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise day-to-day store operations. You will provide leadership, training, and direction to staff under the Store Manager and Assistant Manager, stepping in when they are unavailable.

The role focuses on achieving sales, service, and operational objectives, with potential full- or part-time status as a management employee. Join a team dedicated to an excellent customer experience.