Store Team Lead: Operations & Customer Experience

Goodwill of the Southern Alleghenies; Somerset (Somerset County); On-site; USD 32,000 - 40,000; Full time

Job summary

Goodwill of the Southern Alleghenies is seeking a Team Lead to support the Store Manager and Assistant Manager in daily operations and performance. You will help meet budget goals while complying with company policies and procedures.

Responsibilities include opening/closing, processing daily deposits, maintaining cash float, and addressing customer or donor needs and concerns. Supervisory duties include overseeing store staff under the Store Manager's guidance.

Qualifications

• HS diploma or GED required or preferred.
• Experience in customer service with supervisory responsibilities.
• Must be able to obtain for background checks (Act 151, PA Criminal History, FBI fingerprints).

Responsibilities

• Assist Store Manager and Assistant Manager with day-to-day store operations.
• Open/close the store and handle daily bank deposits.
• Keep register stocked with adequate change and address customer/donor needs/complaints.
• Supervise store employees as Team Lead Supervisor.

Skills

Customer service

Supervisor experience

Education

High School Diploma or GED

Job description

Goodwill of the Southern Alleghenies is seeking a Team Lead to support the Store Manager and Assistant Manager in daily operations and performance. You will help meet budget goals while complying with company policies and procedures.

Responsibilities include opening/closing, processing daily deposits, maintaining cash float, and addressing customer or donor needs and concerns. Supervisory duties include overseeing store staff under the Store Manager's guidance.