Store Operations Lead & Customer Experience

Goodwill; Somerset, Northern (Somerset County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Goodwill in Somerset, United States, seeks a Team Lead Supervisor to assist Store Manager and Assistant Manager in daily operations and achieving budget goals while complying with policies. You will open/close the store, manage deposits, handle cashier duties, and respond to customer and donor needs and complaints, supervising store staff under guidance.

The ideal candidate has experience in customer service and at least one year in a supervisory role, or six months as a Team Lead Trainee, with

Qualifications

• High School Diploma or GED preferred.
• Experience in Customer Service and at least 1 year of supervisor experience or 6 months as Team Lead Trainee.
• Must be able to obtain required background clearances including Act 151 and FBI fingerprints.

Responsibilities

• Assist Store Manager and Assistant Manager with day-to-day store operations and performance.
• Open/close the store, daily bank deposits, keep register stocked with adequate change.
• Address customer/donor needs/complaints and supervise store employees.

Skills

Team Player

Leader

Education

High School Diploma or GED

Job description

Goodwill in Somerset, United States, seeks a Team Lead Supervisor to assist Store Manager and Assistant Manager in daily operations and achieving budget goals while complying with policies. You will open/close the store, manage deposits, handle cashier duties, and respond to customer and donor needs and complaints, supervising store staff under guidance.

The ideal candidate has experience in customer service and at least one year in a supervisory role, or six months as a Team Lead Trainee, with