Store Team Lead - Lead Ops & People (PTO + 401k)

Goodwill Industries of Greater Grand Rapids; Georgetown Charter Township (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Up to 20 paid vacation days in the 1st

Tuition reimbursement

401(k) plan with employer match after

Medical, Dental, Life, Disability and

20% discount at Grand Rapids stores

Job summary

Goodwill Industries of Greater Grand Rapids in Michigan is hiring a Store Team Lead who will deliver excellent customer service, supervise daily store operations, and uphold cash handling and security standards.

This full-time role requires leadership, merchandising upkeep, staff training, and adherence to store policies, with a wage of $15.00 per hour and benefits including vacation, tuition reimbursement, and a 401(k) program.

Qualifications

• High school diploma or equivalent preferred.
• Solid mathematical skills.
• Some managerial and retail sales experience preferred.
• Must have a valid Driver's License and reliable personal transportation.

Responsibilities

• Provide excellent customer service, including greeting and assisting customers and donors promptly.
• Assist in implementing and controlling store policies and procedures.
• Assist in implementing accurate daily cash handling and banking procedures.
• Must be fully cross trained in all non-management retail job duties.
• Assume responsibilities of daily store operations in the absence of other management, including but not limited to cash control, employee relations, facility management, and customer relations.
• Adhere to established store hours, and check security of building upon opening and closing.
• To act in a leadership capacity demonstrating professional behavior and decision making, setting an example for all Goodwill employees.
• Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
• Address and/or communicate customer and donor concerns to supervisors.
• Assist in training and development of staff.

Skills

Customer service

Leadership

Cash handling

Merchandising

Education

High school diploma or equivalent

Job description

Goodwill Industries of Greater Grand Rapids in Michigan is hiring a Store Team Lead who will deliver excellent customer service, supervise daily store operations, and uphold cash handling and security standards.

This full-time role requires leadership, merchandising upkeep, staff training, and adherence to store policies, with a wage of $15.00 per hour and benefits including vacation, tuition reimbursement, and a 401(k) program.