Store Team Lead: KPI & Customer Experience

Lids; Richmond (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Retirement plan

Generous employee discount and perks

Uncapped monthly bonus potential

Job summary

Lids is seeking an Assistant Store Manager to lead daily retail operations, drive sales, and coach a team of store associates in delivering exceptional customer service. You will oversee scheduling, training, and adherence to brand standards to ensure a top-notch in-store experience.

The role emphasizes leadership, merchandising, and inventory control, with responsibility for achieving KPIs and fostering a welcoming environment for customers and staff alike.

Qualifications

• Established ability to produce sales results while minimizing loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints when Store Manager is not present.
• Manage store associates through training programs, goal setting, and regular follow up.
• Administer the progressive steps of discipline including verbal and written warnings.
• Engage team members by creating a fun and productive environment while aligning with company objectives.
• Schedule and staff the store, including covering shifts during peak times.
• Assist in recruiting and training store personnel on proper store operations and procedures.
• Lead selling strategy to achieve KPIs and deliver exceptional customer service.
• Resolve customer feedback and escalations and address in-the-moment issues.
• Adhere to visual guidelines and maintain store cleanliness.

Job description

Lids is seeking an Assistant Store Manager to lead daily retail operations, drive sales, and coach a team of store associates in delivering exceptional customer service. You will oversee scheduling, training, and adherence to brand standards to ensure a top-notch in-store experience.

The role emphasizes leadership, merchandising, and inventory control, with responsibility for achieving KPIs and fostering a welcoming environment for customers and staff alike.