Store Team Lead: Elite Customer Experience & Ops

Tecovas; Charlotte, Northern (NC, KY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Free boots

Employee discount

Career growth

Team environment

Training & development

Incentives

Team events

Job summary

Tecovas in Charlotte seeks a Team Lead to support the store leadership team in delivering an unmatched customer experience. You will greet customers, sell, share product knowledge, manage cash wrap, restock, and maintain shopkeeping standards.

Key duties include leading stocking, in-transit communication, loss prevention, staff education, and building a welcoming team culture. The role requires weekend/evening availability and a passion for premium customer service.

Qualifications

• Exceptional selling skills and customer service prowess.
• Strong organizational skills with attention to detail.
• Utmost character, honesty, and transparency.

Responsibilities

• Greet customers and provide exceptional service on the sales floor.
• Sell products with knowledge of branding, customization, and care services.
• Support receiving shipments and organize stock for floor placement.
• Assist in loss prevention and cycle counts to safeguard inventory.
• Contribute to staff training and product knowledge sharing.

Skills

Selling skills

Customer service

Organizational skills

Integrity

Education

High School Diploma

Job description

Tecovas in Charlotte seeks a Team Lead to support the store leadership team in delivering an unmatched customer experience. You will greet customers, sell, share product knowledge, manage cash wrap, restock, and maintain shopkeeping standards.

Key duties include leading stocking, in-transit communication, loss prevention, staff education, and building a welcoming team culture. The role requires weekend/evening availability and a passion for premium customer service.