Store Team Lead: Elevate Service, Sales & Operations

Rack Room Shoes; Morehead City (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising and managing day-to-day store operations, ensuring 100% compliance with company policies while providing leadership and training to staff under the Store Manager and Assistant Store Manager. In the absence of leadership, the Team Lead assumes full responsibility for operations and strives to meet sales, service and operational objectives.

A Team Lead may be a full or part-time management employee, with responsibilities across

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Lead and train store staff; step in for Store Manager when absent.
• Handle customer service issues promptly and effectively.
• Manage POS transactions, discounts, refunds, and loyalty.
• Oversee inventory control, pricing, and physical inventories.
• Direct merchandising, promotions, and visual standards on the sales floor.
• Coordinate payroll, scheduling and attendance within policy.

Skills

Communication skills

Leadership

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to assist in supervising and managing day-to-day store operations, ensuring 100% compliance with company policies while providing leadership and training to staff under the Store Manager and Assistant Store Manager. In the absence of leadership, the Team Lead assumes full responsibility for operations and strives to meet sales, service and operational objectives.

A Team Lead may be a full or part-time management employee, with responsibilities across