Store Team Lead: Elevate Service & Operations

Rack Room Shoes; Olathe, Northern (KS, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Rack Room Shoes in Kansas is seeking a Team Lead to supervise daily store operations, ensure compliance with company policies, and provide leadership and training to staff under the Store Manager and Assistant Store Manager.

The role focuses on safety, customer experience, service standards, POS transactions, inventory control, merchandising, payroll, and loss prevention, with responsibilities shared across a collaborative management team.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure.
• Sales, Discounts and Refunds.
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to Shipping and Receiving
• Price Management (Price Changes, Markdowns etc.)
• Singles
• Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards: Merchandise Placement, Sales floor maintenance and housekeeping, Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to Scheduling, Payroll budget compliance, Time & Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to Utilization of all available training tools, Consistent reinforcement of customer service standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Skills

Background check

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes in Kansas is seeking a Team Lead to supervise daily store operations, ensure compliance with company policies, and provide leadership and training to staff under the Store Manager and Assistant Store Manager.

The role focuses on safety, customer experience, service standards, POS transactions, inventory control, merchandising, payroll, and loss prevention, with responsibilities shared across a collaborative management team.