Store Team Lead: Elevate Customer Experience & Ops

Rack Room Shoes; Kansas City (MO); On-site; USD 40,000 - 50,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead in Kansas City to supervise daily store operations, train staff, and ensure compliance with company policies. The role offers leadership in a fast-paced retail environment and a strong focus on customer service.

Responsibilities include managing POS, inventory, merchandising, payroll, and loss prevention while supportingStore Management in achieving sales and service goals.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff.
• Maintain customer service standards and resolve issues with urgency.
• Handle POS transactions per policy.
• Inventory, pricing, and merchandising responsibilities.
• Payroll, scheduling, and attendance tracking.
• Loss prevention and asset protection.
• Support store management in daily operations.

Skills

Communication skills

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead in Kansas City to supervise daily store operations, train staff, and ensure compliance with company policies. The role offers leadership in a fast-paced retail environment and a strong focus on customer service.

Responsibilities include managing POS, inventory, merchandising, payroll, and loss prevention while supportingStore Management in achieving sales and service goals.