Store Team Lead: Operations & Customer Experience

Rack Room Shoes; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Rack Room Shoes in Charlotte, NC seeks a dedicated Team Lead to oversee daily store operations and ensure compliance with company policies. This role involves providing leadership, training staff, and managing customer service issues.

Key qualifications include effective communication and managerial skills, with an emphasis on creating an excellent shopping experience and adherence to inventory and payroll protocols.

Qualifications

• Approved background check is required.
• Strong verbal and written communication skills are essential.
• Demonstrated managerial and organizational skills.

Responsibilities

• Supervise daily store operations and ensure compliance with company policies.
• Provide leadership and training to store staff.
• Manage customer issues promptly and efficiently.
• Adhere to inventory control and POS terminal procedures.
• Develop and maintain a high standard of customer service.

Skills

Effective verbal and written communication skills

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Charlotte, NC seeks a dedicated Team Lead to oversee daily store operations and ensure compliance with company policies. This role involves providing leadership, training staff, and managing customer service issues.

Key qualifications include effective communication and managerial skills, with an emphasis on creating an excellent shopping experience and adherence to inventory and payroll protocols.