Store Team Lead: Elevate Service & Operations

Rack Room Shoes; Smithfield (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes in Smithfield, NC is seeking a Team Lead to supervise daily store operations, ensure compliance with company policies, and provide leadership and training under the Store Manager and Assistant Store Manager.

You will guide staff to deliver an excellent shopping experience, manage POS and transactions, handle inventory control, merchandising, scheduling, and loss prevention while contributing to sales and customer satisfaction.

Qualifications

• Background check approved.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise daily store operations and ensure policy compliance.
• Provide leadership and training to staff under Store Manager guidance.
• Manage POS transactions, sales, discounts and refunds per policy.
• Oversee inventory control, receiving, pricing and merchandising standards.
• Lead scheduling, payroll-related duties, and time/attendance tracking.
• Drive customer service excellence and resolve issues with urgency.
• Support loss prevention and protect company assets.

Skills

Team leadership

Communication

Managerial

Organizational skills

Job description

Rack Room Shoes in Smithfield, NC is seeking a Team Lead to supervise daily store operations, ensure compliance with company policies, and provide leadership and training under the Store Manager and Assistant Store Manager.

You will guide staff to deliver an excellent shopping experience, manage POS and transactions, handle inventory control, merchandising, scheduling, and loss prevention while contributing to sales and customer satisfaction.