Store Team Lead: Elevate Service & Operations

Rack Room Shoes; Asheville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to help supervise daily store operations and ensure 100% adherence to company policies. You will lead staff, provide training, and step in for Store/Assistant Managers as needed to maintain 100% service and operational standards.

The role may be full- or part-time and involves managing customer service, inventory control, merchandising, and payroll-related tasks to drive sales and efficiency.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership, training and guidance to store staff.
• Oversee POS transactions, sales, discounts, refunds, loyalty and opening/closing procedures.
• Manage inventory controls including shipping/receiving, price changes, markdowns and audits.
• Direct merchandising, visual presentation and housekeeping to company standards.
• Monitor payroll, scheduling and attendance in accordance with policies.
• Train and develop direct reports and reinforce customer service standards.
• Protect company assets through loss prevention procedures.

Skills

Verbal communication

Written communication

Managerial skills

Job description

Rack Room Shoes is seeking a Team Lead to help supervise daily store operations and ensure 100% adherence to company policies. You will lead staff, provide training, and step in for Store/Assistant Managers as needed to maintain 100% service and operational standards.

The role may be full- or part-time and involves managing customer service, inventory control, merchandising, and payroll-related tasks to drive sales and efficiency.