Store Team Lead: Drive Service & Operations Excellence

Rack Room Shoes; Southern Shores (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise daily store operations, ensuring 100% compliance with company policies. You will provide leadership, training, and guidance to staff under the Store Manager and Assistant Manager, stepping in when absent.

The role may be full- or part-time, with focus on achieving sales, service and operational objectives. The Team Lead will oversee safety, customer experience, POS procedures, inventory control, merchandising, scheduling, payroll, and training

Qualifications

• Approved background check required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Provide training and leadership to store staff.
• Oversee POS transactions, discounts, refunds, and loyalty handling.
• Maintain inventory controls including shipping/receiving and price changes.
• Direct merchandising and visual presentation to company standards.
• Oversee scheduling, payroll budgeting, and attendance tracking.
• Develop and train direct reports to uphold customer service standards.
• Support loss prevention and protect company assets.
• Strive to meet or exceed store sales, service and operational goals.

Skills

Background check

Verbal communication

Written communication

Managerial skills

Job description

Rack Room Shoes seeks a Team Lead to supervise daily store operations, ensuring 100% compliance with company policies. You will provide leadership, training, and guidance to staff under the Store Manager and Assistant Manager, stepping in when absent.

The role may be full- or part-time, with focus on achieving sales, service and operational objectives. The Team Lead will oversee safety, customer experience, POS procedures, inventory control, merchandising, scheduling, payroll, and training