Store Team Lead: Drive Sales & Service Excellence

Campus Auxiliary Services; Washington; Hybrid; USD 17,000 - 41,000; Full time

Job summary

Follett Higher Education in Washington, DC seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in oversight of store operations, sales growth, and delivering exceptional customer service.

The role emphasizes mentorship, training, and managing cash handling, deposits, scheduling, and inventory, with opportunities to contribute to merchandising and daily reporting.

Qualifications

• Associate's degree or equivalent preferred.
• 0–5 years retail or bookstore experience preferred.
• General computer skills.

Responsibilities

• Supervises sales team and schedules hours.
• Trains new team members and seasonal staff.
• Ensures policy compliance and merchandising standards.
• Handles cash, deposits, and end-of-day reporting.
• Delivers high level customer service and resolves issues.

Skills

General Computer Skills

Supervisory experience

Retail/Bookstore knowledge

Education

Associate's Degree or equivalent

Job description

Follett Higher Education in Washington, DC seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in oversight of store operations, sales growth, and delivering exceptional customer service.

The role emphasizes mentorship, training, and managing cash handling, deposits, scheduling, and inventory, with opportunities to contribute to merchandising and daily reporting.