Store Team Lead: Drive Sales & Customer Experience

Shepherd; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Follett Higher Education in University Park, PA seeks an Assistant Store Manager to support the Market Leader or Campus Store Manager in driving store operations and sales growth. You will mentor staff, manage performance, and ensure exceptional customer service while upholding Follett values.

The role requires overseeing daily operations, coordinating schedules, and maintaining merchandising standards. Strong cash handling and training abilities are essential for success.

Qualifications

• An Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.

Responsibilities

• Supervises the work activities of sales team members full-time, part-time and temporary.
• Schedules team members' work hours.
• Trains new team members full-time, part-time and seasonal.
• Ensures sales team members follow company policies and store standards.
• Manages merchandising standards and displays, promotions.
• Onboards new hires and provides orientation.
• Greet customers, answer phones, and resolve escalated issues.
• Handle cash register operations, reconcile cash drawer, and deposits.
• Stock shelves and take inventory per store schedule.
• May perform general store cleaning and shelf maintenance.
• Step in for others during peak periods, including register duties.
• Keyholder with opening and closing responsibilities.

Skills

Customer service

Supervisory experience

General computer skills

Education

Associate's Degree or equivalent preferred

Job description

Follett Higher Education in University Park, PA seeks an Assistant Store Manager to support the Market Leader or Campus Store Manager in driving store operations and sales growth. You will mentor staff, manage performance, and ensure exceptional customer service while upholding Follett values.

The role requires overseeing daily operations, coordinating schedules, and maintaining merchandising standards. Strong cash handling and training abilities are essential for success.