Campus Store Leader: Drive Sales & Team Growth

Follett LLC; Chicago (IL); On-site; USD 32,000 - 69,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

Voluntary Insurance plans

401k + company match

Job summary

Follett Higher Education is seeking a Campus Store Manager to lead all aspects of store operations, inspiring teams to grow sales while delivering exceptional customer service and maintaining brand standards.

You will partner with leadership to monitor financials, plan strategically, and support campus relationships across diverse locations. This role emphasizes mentorship, performance management, and operational excellence.

Qualifications

• Bachelor's Degree or Equivalent.
• 3-5 years of retail management or strong customer service experience.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.

Responsibilities

• Driving Results/Sales: Execute promotions, events, book signings, and displays.
• Campus Relationships: Facilitate campus/community events and engage with campus stakeholders.
• Talent Management: Develop teams, coach, and ensure accountability.
• Customer Service: Build relationships with customers, faculty, staff, and vendors, handle inquiries and complaints.
• Other duties to support store operations.

Skills

Leadership

Customer service

Communication

Time management

Financial acumen

Problem-solving

Staff development

Education

Bachelor's degree or equivalent

Tools

General computer skills

Job description

Follett Higher Education is seeking a Campus Store Manager to lead all aspects of store operations, inspiring teams to grow sales while delivering exceptional customer service and maintaining brand standards.

You will partner with leadership to monitor financials, plan strategically, and support campus relationships across diverse locations. This role emphasizes mentorship, performance management, and operational excellence.