Store Team Lead: Customer Service & Operations

Goodwill-of-the-Southern-Alleghenies; Johnstown (Cambria County); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill of the Southern Alleghenies is seeking a Team Lead to support the Store Manager and Assistant Manager in daily store operations and performance, helping to meet budgets while upholding company standards. You will supervise staff and respond to customer and donor needs with professionalism.

Responsibilities include opening/closing the store, handling daily deposits, keeping the register stocked with adequate change, and addressing customer concerns this ensures smooth store performance

Qualifications

• High School Diploma or GED preferred.
• Experience in customer service with supervisory exposure.
• Background checks required (Act 151, PA Criminal History, FBI fingerprints).

Responsibilities

• Assist Store Manager and Assistant Manager with daily store operations.
• Open/close the store and manage daily deposits.
• Address customer/donor needs and resolve complaints.
• Ensure compliance with company standards, policies, and procedures.

Skills

Leadership

Teamwork

Communication

Ability to Work Flexible Schedule

Education

High School Diploma or GED

Job description

Goodwill of the Southern Alleghenies is seeking a Team Lead to support the Store Manager and Assistant Manager in daily store operations and performance, helping to meet budgets while upholding company standards. You will supervise staff and respond to customer and donor needs with professionalism.

Responsibilities include opening/closing the store, handling daily deposits, keeping the register stocked with adequate change, and addressing customer concerns this ensures smooth store performance