Store Team Lead – Customer Experience & Ops

VF Corp.; Texas; On-site; USD 24,000 - 33,000; Full time

Job summary

The North Face in Houston, TX is seeking a dynamic Supervisor to support the store leadership team and deliver exceptional customer experiences. You will coach and develop associates, supervise daily operations, and ensure merchandising and inventory accuracy while maintaining brand standards.

Ideal candidates bring 1+ years of retail leadership, a High School Diploma or equivalent, and strong communication skills.

Qualifications

• 1+ year of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Excellent verbal and written communication; able to influence at all levels.
• Ability to coach, motivate, and develop diverse teams.
• Proficient with word processing, spreadsheets, and retail software tools.
• Ability to stand, move, and perform physical tasks in a retail environment.

Responsibilities

• Provide exceptional customer service and lead the store team.
• Supervise daily operations including opening and closing, floor coverage.
• Coach and develop associates to meet sales and profit goals.
• Maintain visual merchandising and product replenishment per brand standards.
• Support stockroom operations and inventory control.
• Uphold safety policies and procedures.
• Collaborate with Store Manager to drive store profitability.

Skills

Store leadership

Coaching & mentoring

Communication skills

Adaptability

Independent work

MS Office

Education

High School Diploma or equivalent

Job description

The North Face in Houston, TX is seeking a dynamic Supervisor to support the store leadership team and deliver exceptional customer experiences. You will coach and develop associates, supervise daily operations, and ensure merchandising and inventory accuracy while maintaining brand standards.

Ideal candidates bring 1+ years of retail leadership, a High School Diploma or equivalent, and strong communication skills.