Store Supervisor: Elevate Customer Experience

The North Face; Cypress (TX); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Incentive plan

VF benefits information

Job summary

The North Face in Cypress, TX is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. You will coach associates, uphold brand standards, and partner with store leadership to drive sales and profitability in a fast-paced environment.

The role requires 1+ years in retail or store leadership, a high school diploma, and strong communication. You will supervise daily operations, stockroom flow, onboarding, and merchandising while promoting an inclusive,

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.
• Proven ability to drive results through store teams and exceed goals.
• Strong verbal and written communication skills.
• Ability to work in a physical retail setting.
• Experience with retail software tools is a plus.

Responsibilities

• Deliver high level personalized customer engagement.
• Support the store team in achieving sales goals by monitoring KPIs.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to meet productivity goals.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations and ensure timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and product replenishment.
• Support inventory integrity through proper shipping, receiving, and loss prevention.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and procedures.
• Foster a positive and inclusive store environment.

Skills

Retail leadership

Coaching & development

Customer engagement

Store operations

Visual merchandising

Inventory management

Education

High School Diploma or equivalent

Job description

The North Face in Cypress, TX is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. You will coach associates, uphold brand standards, and partner with store leadership to drive sales and profitability in a fast-paced environment.

The role requires 1+ years in retail or store leadership, a high school diploma, and strong communication. You will supervise daily operations, stockroom flow, onboarding, and merchandising while promoting an inclusive,