Retail Team Leader & Customer Experience Coach

VF Outdoor; Cypress (TX); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Incentive plan

Job summary

The North Face is seeking a Supervisor in Cypress, TX to lead store teams and drive sales while delivering exceptional customer experiences. You will supervise daily operations, assist in onboarding new staff, and ensure merchandising and inventory control align with brand standards.

We offer an incentive plan and a comprehensive benefits overview. This role emphasizes leadership, accountability, and a customer-first approach in a fast-paced retail environment.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High School Diploma or equivalent preferred.

Responsibilities

• Deliver personalized customer engagement through genuine interactions.
• Support store team in achieving and exceeding sales goals by monitoring progress against KPIs and individual targets.
• Model selling behaviors and foster a consumer-centric mindset through authentic interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.

Job description

The North Face is seeking a Supervisor in Cypress, TX to lead store teams and drive sales while delivering exceptional customer experiences. You will supervise daily operations, assist in onboarding new staff, and ensure merchandising and inventory control align with brand standards.

We offer an incentive plan and a comprehensive benefits overview. This role emphasizes leadership, accountability, and a customer-first approach in a fast-paced retail environment.