Retail Supervisor – Customer Experience Leader

The North Face

Central Valley (NY)

On-site

USD 29,000 - 44,000

Part time

8 days ago

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Job summary

The North Face is seeking a Supervisor to lead store operations and coach a team of associates in a fast-paced retail environment near New York. You will partner with the Store Manager to maximize store profitability, maintain brand standards, and deliver exceptional customer experiences.

Ideal candidates have 1+ years in retail leadership with a high school diploma or equivalent and strong communication skills.

Qualifications

Foundational skills with 1+ years retail or store leadership experience in a fast-paced, customer-focused environment.
High School Diploma or equivalent preferred; hands-on experience valued over formal credentials.
Ability to drive results through store teams and coach diverse groups.

Responsibilities

Deliver high level of personalized customer engagement through genuine interactions.
Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
Coach and develop associates to deliver high levels of customer engagement and productivity.
Supervise daily store operations, including opening/closing procedures and floor coverage.
Support stockroom operations and ensure timely product flow to the sales floor.
Assist in training and onboarding new team members with ongoing feedback.
Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
Promote community engagement and uphold safety, policies, and procedures.
Foster an inclusive store environment that encourages collaboration and learning.