Retail Team Lead — Coaching, Service & Ops Excellence

The North Face; Houston (TX); On-site; USD 24,000 - 33,000; Part time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face seeks a part-time Supervisor in Houston, TX to support the leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to thrive in a fast-paced environment. Benefits include incentive opportunities and competitive hourly pay.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• A High School Diploma or equivalent is preferred.
• We value hands-on experience and demonstrated achievements most.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators, while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Leadership experience

Customer service

Communication

Flexibility

Education

High School Diploma or equivalent

Tools

Retail software

Job description

The North Face seeks a part-time Supervisor in Houston, TX to support the leadership team and drive a best-in-class customer experience. You will lead by example, coach associates, and ensure operational excellence across engagement, merchandising, and store standards.

Ideal candidates have 1+ years in retail leadership, strong communication, and the ability to thrive in a fast-paced environment. Benefits include incentive opportunities and competitive hourly pay.