Store Team Lead: Customer Experience & Ops

FedEx Office; Baltimore (MD); On-site; USD 28,000 - 33,000; Full time

Job summary

FedEx Office in Baltimore, MD is seeking a Store Assistant Manager to lead a store business unit and deliver a consistently positive customer experience while supervising team members and operations. You will oversee production, retail, self-service, shipping, and quality control, assist with payroll and daily POS close-out, and help meet daily, weekly, and monthly goals.

A high school diploma and supervisory experience are required, with strong communication and coaching skills to drive

Qualifications

• High School diploma or equivalent education
• 1+ year of related experience, prior supervisory experience preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
• Oversees shipping related services and activities
• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
• Assists Store Manager in review and transmission of payroll and daily close out of POS
• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required

Skills

Supervisory experience

Customer service

Communication

Education

High School diploma

Job description

FedEx Office in Baltimore, MD is seeking a Store Assistant Manager to lead a store business unit and deliver a consistently positive customer experience while supervising team members and operations. You will oversee production, retail, self-service, shipping, and quality control, assist with payroll and daily POS close-out, and help meet daily, weekly, and monthly goals.

A high school diploma and supervisory experience are required, with strong communication and coaching skills to drive