Retail Store Lead: Customer Experience & Operations

FedEx; Baltimore (MD); Sur place; USD 58 168 000 - 71 176 000; Plein temps

Résumé du poste

FedEx Office in Baltimore, MD is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members, oversee shipping, production, and retail processes, and support payroll and POS closeouts.

The role emphasizes coaching, scheduling, and adherence to company policies, with duties expanding across customer service and store operations in a fast-paced environment.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsabilités

• Demonstrates consultative behaviors to ensure friendly, polite service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered.
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members.
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards.
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed.
• Oversees shipping related services and activities.
• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
• Assists Store Manager in review and transmission of payroll and daily close out of POS
• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required

Connaissances

1+ year experience

Supervisory experience

Formation

High School diploma or equivalent education

Description du poste

FedEx Office in Baltimore, MD is seeking a Store Assistant Manager to lead a store business unit and ensure a consistent, positive customer experience. You will supervise team members, oversee shipping, production, and retail processes, and support payroll and POS closeouts.

The role emphasizes coaching, scheduling, and adherence to company policies, with duties expanding across customer service and store operations in a fast-paced environment.