Store Operations Lead — Customer Experience Champion

FedEx Logistics; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager to lead a store unit and ensure a consistent, positive customer experience. You will supervise team members, oversee daily operations, and support production, shipping, and quality control processes.

Responsibilities include training staff, handling payroll and scheduling, and driving performance to meet goals. A High School diploma and supervisory experience are preferred; you will report to the Store Manager in a fast-paced environment.

Qualifications

• Requires high school diploma or equivalent and experience supervising a team.
• Demonstrates ability to manage store operations and personnel.
• Strong customer service and communication skills are essential.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• Interviews job applicants, coordinates with Store Manager on hiring
• Coaches and provides feedback to team members on performance and adheres to policies
• Oversees shipping related services and activities
• Supports payroll processing and daily POS close-out
• Performs scheduling, training compliance, and inventory controls

Skills

Customer service

Supervisory experience

Communication

Team leadership

Education

High School diploma or equivalent

Tools

POS systems

Job description

FedEx Office is seeking a Store Assistant Manager to lead a store unit and ensure a consistent, positive customer experience. You will supervise team members, oversee daily operations, and support production, shipping, and quality control processes.

Responsibilities include training staff, handling payroll and scheduling, and driving performance to meet goals. A High School diploma and supervisory experience are preferred; you will report to the Store Manager in a fast-paced environment.