Store Operations Lead

FedEx; Vienna (VA); Vor Ort; USD 29.000 - 36.000; Vollzeit

Zusammenfassung

FedEx Office is seeking a Store Assistant Manager to lead a store unit and deliver a consistently positive customer experience. You will oversee daily operations, including production, retail, self-service, and shipping processes, while ensuring quality checks and timely payroll closeouts.

The role requires a High School diploma or equivalent and 1+ year of supervisory experience, with strong communication and team leadership skills. FedEx Office offers equal opportunity employment.

Qualifikationen

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

Aufgaben

• Demonstrates consultative behaviors to ensure friendly, polite service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Oversees shipping related services and activities.

Kenntnisse

Customer service

Supervisory skills

Team leadership

Communication

Problem solving

Ausbildung

High School diploma or equivalent

Jobbeschreibung

FedEx Office is seeking a Store Assistant Manager to lead a store unit and deliver a consistently positive customer experience. You will oversee daily operations, including production, retail, self-service, and shipping processes, while ensuring quality checks and timely payroll closeouts.

The role requires a High School diploma or equivalent and 1+ year of supervisory experience, with strong communication and team leadership skills. FedEx Office offers equal opportunity employment.