Store Team Lead: Customer Experience & Operations

Rack Room Shoes, Inc.; Weaverville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, guide staff, and uphold company policies. You will report to the Store Manager and assist in ensuring a 100% compliant, high‑service environment.

Responsibilities include leading training, handling customer issues, managing POS transactions, inventory, merchandising, payroll, and loss prevention to protect assets. This role may be full or part‑time management.

Qualifications

• Background check approval required.
• Effective verbal and written communication skills.
• Managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Manage customer issues with urgency and satisfaction.
• Handle POS transactions per policy.
• Inventory control and price management.
• Merchandising and visual presentation to standards.
• Payroll control including scheduling and time/attendance.
• Staff training and development.
• Loss prevention and asset protection.
• Understand day-to-day store operations.

Skills

Verbal communication

Written communication

Management

Organizational skills

Job description

Rack Room Shoes, Inc. is seeking a Team Lead to supervise daily store operations, guide staff, and uphold company policies. You will report to the Store Manager and assist in ensuring a 100% compliant, high‑service environment.

Responsibilities include leading training, handling customer issues, managing POS transactions, inventory, merchandising, payroll, and loss prevention to protect assets. This role may be full or part‑time management.