Store Team Lead – Customer Experience & Operations

Rack Room Shoes, Inc.; Murfreesboro (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will guide staff, train the team, and step in for the Store Manager when needed to keep service levels high and sales objectives met.

The role emphasizes safety, customer experience, inventory control, and loss prevention, with opportunities for both full- and part-time arrangements depending on staffing needs.

Qualifications

• Minimum background check required.
• Excellent verbal and written communication required.
• Demonstrated managerial and organizational abilities.

Responsibilities

• Safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience with strong service standards.
• Process POS transactions, returns, and loyalty according to policy and procedures.
• Inventory control including receiving, pricing, and stock management; conduct physical inventories.
• Merchandising, visual presentation, promotions, and store upkeep.

Skills

Verbal and written communications

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will guide staff, train the team, and step in for the Store Manager when needed to keep service levels high and sales objectives met.

The role emphasizes safety, customer experience, inventory control, and loss prevention, with opportunities for both full- and part-time arrangements depending on staffing needs.